Common Questions

How long until my order is ready?

Small orders are usually printed and ready within 1–3 days. Larger or more complex orders may take a bit longer. We'll always give you an estimate when your order is confirmed, and message you as soon as it's ready.

How will I get my order?

Most orders are collected in Edinburgh — once your order is ready, we'll be in touch to arrange a convenient time and place to meet up. In some cases (very local, usually family or friends) we can arrange delivery — just mention it when ordering and we'll let you know if it's possible.

How do I pay?

We accept cash or card on collection. If you paid by card online through the website, you're already sorted — no need to pay again.

I haven't heard anything yet — should I be worried?

Not at all! If you've just placed your order, we'll be in touch once it's printed and ready. If it's been more than a few days and you haven't heard from us, feel free to message us on WhatsApp or send us an email and we'll update you straight away.

Can I change or cancel my order?

If your order hasn't started printing yet, we can usually make changes. Message us on WhatsApp as soon as possible and we'll do our best to help.

Can I change the colour I chose?

If your order hasn't started printing yet, yes — just message us on WhatsApp with your new colour choice and we'll update it for you.

Do you deliver?

We're mostly collection-based in Edinburgh. In some circumstances — very local customers, or usually family and friends — we can arrange delivery. Just ask when ordering and we'll let you know if it's doable. We don't offer postal delivery.

Something is wrong with my order — what do I do?

We're sorry to hear that! Please message us on WhatsApp or email us with a photo and description of the issue and we'll sort it out for you.

Still need help?

We're always happy to answer questions — just reach out.

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